Ajoy’s fight against VSNL-Tata Indicom continues. You can read the first part of this saga here.
If I was irritated earlier, I am really mad now. It is one thing to have in-efficiencies in operations, but to have a successful business whose strategy is to provide service “when convenient” is unthinkable. I too have been part of the service sector in India (Infosys Technologies), and I recall how we treated customers — like customers. And I am sure the software division of Tata – Tata Consultancy Services (TCS) – does the same. The rules of course change when you are serving compatriots. It is just because we (Indian consumers) accept mediocrity that business get away with offering such lousy service.
These people need to be kicked, and I hope that is how the courts approach this issue. They should not only ascertain damages, but grant punitive damages. Finally, I must say I am really proud of my cousin here, this is not easy. Dante’s Inferno would seem like a fairy tail in comparison to bureaucracy in India. I wish you the very best Ajoy.