And it gets better – Take it or leave it!

Ajoy’s fight against VSNL-Tata Indicom continues. You can read the first part of this saga here.

If I was irritated earlier, I am really mad now. It is one thing to have in-efficiencies in operations, but to have a successful business whose strategy is to provide service “when convenient” is unthinkable. I too have been part of the service sector in India (Infosys Technologies), and I recall how we treated customers — like customers. And I am sure the software division of Tata – Tata Consultancy Services (TCS) – does the same. The rules of course change when you are serving compatriots. It is just because we (Indian consumers) accept mediocrity that business get away with offering such lousy service.

These people need to be kicked, and I hope that is how the courts approach this issue. They should not only ascertain damages, but grant punitive damages. Finally, I must say I am really proud of my cousin here, this is not easy. Dante’s Inferno would seem like a fairy tail in comparison to bureaucracy in India. I wish you the very best Ajoy.

About amit

I was born in Kanpur, India in 1977. I did my schooling partly in Kanpur, Surat and Udaipur. I spent most of my schooling years in Udaipur in a boarding school. This was the most enjoyable period of my life predominantly because I made a lot of friends and played a lot of football (my first love). My school years brought in a sinking realization that I was good in academics, average in football [even after my most sincere efforts :( ] and to put it euphemistically 'artistically challenged'. Hence cool careers in photography, sports, art & design or music were all beyond me. I took up what I could do best, and enrolled for engineering at Nagpur University. College brought its own pleasures, I had my share of beers, bunked classes, read the 'Bhagvad Gita', learned yoga and picked up love for traveling. After graduating I was one of the lucky few to get a great job at Infosys Technologies. The best thing I got from my first job - my Yamaha Rx 135. There were not many weekends when I did not explore places in and around Bangalore on it. In two years though my desire to pursue further studies caught up with me and I enrolled for a M.S in Computer Networking at North Carolina State University. Here I picked up basketball, love for stand up comedy, liking for the 'other football' and offcourse a little bit of computer networking. I graduated in Dec 2002 and am currently working for /n Software. I am slowly evolving into a die hard Linux and Open Source enthusiast, trying to pick up skydiving, biking, running and photography. Some might call that progress. :)
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